This Privacy Policy sets out how Avanto (Avanto, we, our, us) complies with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) concerning the collection, use, disclosure, and management of your personal information.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for:

  • Providing our sauna services

  • Ensuring safe and appropriate use of sauna facilities

  • Managing customer accounts and bookings

The types of personal information we may collect include:

  • Name

  • Contact details (email, phone number, address)

  • Date of birth

  • Gender

  • Emergency contact information

  • Health and medical details (such as heart conditions, blood pressure, pregnancy, or other relevant history)

  • Consent and liability waiver responses

  • Payment information (e.g. credit card details)

This information is collected directly when you:

  • Use our website or online booking system

  • Create an account or make a booking

  • Complete a waiver form before using our sauna

  • Contact us via email, phone, or in person

2. Health Information and Consent

As sauna use may carry certain risks, we collect sensitive health information to:

  • Assess your suitability for sauna sessions

  • Ensure your safety during our services

  • Comply with liability and insurance obligations

We will always seek your informed consent before collecting this sensitive information, typically via our waiver form. You are not obliged to provide health information, but declining may affect your ability to access services safely.

3. Use and Disclosure of Personal Information

We use your personal information for purposes such as:

  • Providing and managing sauna sessions

  • Communicating with you about bookings or account matters

  • Sending marketing or promotional offers (where you have opted in)

  • Processing payments

  • Responding to emergencies

  • Improving services and user experience

  • Meeting our legal and regulatory obligations

We may disclose personal information to trusted third-party providers who assist us with:

  • Payment processing

  • IT systems and hosting

  • Booking platforms

  • Marketing or administrative functions

This website is hosted on Squarespace. By using our site, you also agree to the Squarespace Privacy Policy.

4. Storage and Security

We store your personal and health information securely via:

  • Password-protected digital systems

  • Secure third-party platforms (e.g. Wix, Stripe, Timely, or similar)

  • Locked filing cabinets (for paper waivers, if used)

We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure. When information is no longer required, it will be destroyed securely.

5. Cookies

Our website uses cookies or similar technologies to enhance user experience. These cookies may collect browsing behaviour, preferences, or usage data.
You can manage your cookie settings through your browser, but disabling cookies may affect certain website functionality.

6. Third-Party Websites

Our website may contain links to third-party websites. These are not operated or controlled by us, and we are not responsible for their privacy practices.
We encourage you to read their privacy policies before providing any personal information.

7. Access and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if the data is inaccurate, incomplete, or out of date.

You can do this by:

  • Accessing your customer account on our website; or

  • Contacting us at avantoesperance@gmail.com

8. Complaints and Concerns

If you believe that we have breached your privacy rights or mishandled your personal information, you can submit a complaint to us via email at avantoesperance@gmail.com. We take privacy complaints seriously and will investigate and respond promptly.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC)

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website. We encourage you to check periodically for any updates.

10. Consent

By using our website, creating an account, making a booking, or completing our waiver, you signify your acceptance of this Privacy Policy and consent to the collection and use of your personal and health information in accordance with it.

Effective Date 01 10 2025

Privacy Policy